1. Introduction
Otaku Hoodies (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us in other ways. By using our website or services, you agree to the terms outlined in this policy.
2. Information We Collect
a. Personal Information
We collect personal information that you provide to us directly, including but not limited to:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: Credit card details, billing address, and other payment-related information.
- Account Information: Username, password, and other credentials if you create an account with us.
- Order Information: Details related to your purchases, including products ordered, pricing, and delivery details.
b. Non-Personal Information
We may also collect non-personal information that does not directly identify you, such as:
- Device Information: IP address, browser type, device type, operating system, and language preferences.
- Usage Data: Information about how you interact with our website, such as pages viewed, links clicked, and time spent on the site.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and gather data on how our website is used.
3. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
a. Processing Transactions
- To process and fulfill your orders, including sending order confirmations, tracking information, and processing payments.
- To manage returns, exchanges, and refunds.
b. Customer Support
- To provide customer support and respond to your inquiries, complaints, or requests.
- To notify you of changes to our services or policies.
c. Marketing and Communications
- To send you promotional emails, newsletters, and updates about new products, special offers, and events. You may opt-out of receiving these communications at any time.
- To personalize your experience by providing recommendations based on your preferences and past purchases.
d. Website Improvement and Analytics
- To analyze and improve our website, services, and products.
- To monitor and analyze trends, usage, and activities on our website.
- To conduct research and development for new products and features.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
a. Service Providers
- We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
b. Legal Compliance
- We may disclose your information if required by law, regulation, legal process, or governmental request.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
c. Business Transfers
- In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring or surviving entity.
5. How We Protect Your Information
We implement a variety of security measures to safeguard your personal information. These include:
- Encryption: We use SSL (Secure Socket Layer) encryption to protect sensitive data during transmission.
- Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions.
- Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
a. Cookies
- Cookies are small text files stored on your device that help us remember your preferences, customize your experience, and collect usage data. You can manage your cookie preferences through your browser settings.
b. Web Beacons
- Web beacons are small graphic images or other web programming code that may be included in our website or emails. They help us track the effectiveness of our marketing campaigns and understand how you interact with our content.
7. Your Choices
a. Opting Out of Marketing Communications
- You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
b. Managing Cookies
- You can manage your cookie preferences by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
c. Accessing and Updating Your Information
- If you have an account with us, you can access, update, or delete your personal information by logging into your account. For other requests, please contact us directly.
8. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it as soon as possible.
9. International Data Transfers
If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States and the use and disclosure of information as described in this Privacy Policy.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by Otaku Hoodies. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.